local: 989.892.4597      toll free: 800.968.7696      email: info@ubccu.org
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UBCCU ATM Card Contact Information & FAQ

Contact Information

To report a lost or stolen ATM Card during normal business hours, please call (800) YOUR-OWN / (800) 968-7696 and navigate with option 7.   If the Credit Union is closed, please call the Lost/Stolen line directly at (800) 528-2273.

To activate your new ATM card, please call (800) 216-4223.  You must have your current PIN number in order to activate the card.

To change your PIN number, you can call (800) 851-4859.  You will need your card number and current PIN.  Once you call in, use option 67 to change your PIN.

ATM Frequently Asked Questions:

Q.

What is the difference between an ATM card and a Debit card?

A.

With debit card, a checking account is required.  Debit cards can be used to make purchases anywhere MasterCard is accepted.  A debit card can be used for both purchases and ATM transactions.

 

 

Q.

How do I reach the ATM department?

A.

Business hours are Monday through Friday 9:00 a.m. - 5:00 p.m.  The telephone number is (800) YOUR-OWN / (800) 968-7696 and navigate with option 7.

 

 

Q.

My ATM card was lost or stolen.

A.

During normal business hours, please call (800) YOUR-OWN / (800) 968-7696 and navigate with option 7 followed by option 1.  After 5:00 p.m. Monday-Friday and on weekends, please call the Lost/Stolen line directly at (800) 528-2273.

 

 

Q.

I don't remember my PIN or want to change my PIN.

A.

If you don't know or remember your PIN, a PIN can be mailed to you by calling the credit union during business hours or can be changed at any UBCCU branch.  Additionally, if you know your PIN but want to change it, you may do so anytime at any of our ATM machines or by calling (800) 851-4859, enter option 67 to change your PIN.

 

 

Q.

I have not received either my card, my PIN, or both.

A.

For security reasons, the card and the PIN are sent separately.  It may take up to 11 working days to receive the card and PIN in the mail.  If you think that it has been past that time, please call the credit union for further information.

 

 

Q.

What is my ATM limit?

A.

There is a $500.00 withdrawal limit within a 24 hour time period.

 

 

Q.

I did an ATM withdrawal and my receipt shows a zero balance.  I know I have money in the account.

A.

The ATM was off-line at that time and was unable to access your balance.

 

 

Q.

I went to an ATM and was not able to do an inquiry.

A.

The ATM was off-line at that time and was unable to access your balance.

  

 


Mission Statement
The mission of United Bay Community Credit Union is to be our members' primary financial
institution, providing them with quality, confidential, professional and personal service, while
maintaining a sound and stable credit union.

 
      
     

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